Honda Taking Lessons from BMW
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I received an OEM front tire from my dealer today. I was very surprised that I received it because everyone told me it was not in the system. My dealer put the tire order on a special status called "critical backorder" or something like that.
In summary, here are my thoughts:
1) I love my Valkyrie. After I got it back together tonight I took it to a nearby big parking lot and did some low-speed drills to scrub the front tire in. I really love how the bike handles and how awesome the engine is, especially the precise fueling.
2) I am very happy that my dealer was able to get me the OEM tire.
3) I am a bit bummed out that I ordered the bias-ply tire, because it too arrived today and I didn't need it. Now I have to go through the hassle of sending it back. I think in the end I will be out about $13 for shipping. (I really wasn't looking forward to running the bias-ply tire, but if I had to I was ready to do it.)
4) I am very disappointed that Honda customer relations did not keep me posted about the progress of my tire chase. Both me and my dealer were surprised by the delivery. I think it would have been nice for someone at Honda to call me and let me know the good news. The tire had to ship sometime last week to get here. I've never needed any customer support from Honda before and I think my expectations were not met. Perhaps I have a skewed sense of customer relations.
In summary, here are my thoughts:
1) I love my Valkyrie. After I got it back together tonight I took it to a nearby big parking lot and did some low-speed drills to scrub the front tire in. I really love how the bike handles and how awesome the engine is, especially the precise fueling.
2) I am very happy that my dealer was able to get me the OEM tire.
3) I am a bit bummed out that I ordered the bias-ply tire, because it too arrived today and I didn't need it. Now I have to go through the hassle of sending it back. I think in the end I will be out about $13 for shipping. (I really wasn't looking forward to running the bias-ply tire, but if I had to I was ready to do it.)
4) I am very disappointed that Honda customer relations did not keep me posted about the progress of my tire chase. Both me and my dealer were surprised by the delivery. I think it would have been nice for someone at Honda to call me and let me know the good news. The tire had to ship sometime last week to get here. I've never needed any customer support from Honda before and I think my expectations were not met. Perhaps I have a skewed sense of customer relations.
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